Inntopia Commerce + Adyen^®`

• Works in both Inntopia CRS and Inntopia eComm.
• Tokenization
• Card Verification Value (CVV)
• Address Verification Service (AVS)
• Optional 3D Secure (3DS) authentication service (must opt in to enable) – 3DS only applies to Inntopia eComm.
• Refunds and Voids – Adyen uses a queue and a background processor to process the results of refunds and voids.

Tokenization for the Inntopia + Adyen integration is provided by Adyen.

The Inntopia + Adyen integration always requires Card Verification Digits (CVD) or Card Verification Value (CVV) code; however, CVV validation occurs ONLY at the time the credit card details are entered through the Adyen card entry form and NOT at the time the card is charged.

Address Verification Service (AVS) is a part of credit card authorization that aids in preventing fraudulent online transactions by verifying the billing address submitted by a customer with the billing address on file with the credit card company. Once submitted, the credit card company replies to the payment gateway with a response code indicating whether or not the billing address, and subsequently card ownership, is verified as a match.

In the Inntopia + Adyen integration, AVS is supported through Adyen (rather than through an Inntopia setting).

For information on selecting, or whitelisting, the AVS codes for which you want to allow or deny payments, contact your Adyen representative.

3D Secure (3DS) is an online payment security protocol that adds an extra layer of authentication to credit and debit card transactions, verifying the card holder’s identity to reduce fraud and unauthorized chargebacks.

3DS is an optional feature of the Inntopia + Adyen integration specifically for Inntopia eComm.

The Adyen payment gateway uses a queue and a background processor to process the results of refunds and voids.

Inntopia sends refunds and voids to Adyen for processing and Adyen sends the results of that processing back to Inntopia. Most refunds and voids are approved in Adyen; therefore, the Inntopia system immediately assumes and records a successful refund or void.

Occasionally, but rarely, a refund or void may fail in Adyen (usually due to a timeout issue or queue delay) shortly after Inntopia records a successful refund or void. Upon receipt in Inntopia, the failed refund or void is automatically reversed in Inntopia.

Failed refunds and voids must be resubmitted to Adyen for processing.

To check for failed refunds and voids, Inntopia recommends regularly running the <Future Cash Receivables> report in Inntopia CRS.

Reason Code Explanations

Adyen provides explanations of reason codes returned on unapproved credit card transactions. For a list of these codes, contact your Adyen representative.

The Adyen integration uses the Adyen entry form in Inntopia CRS and Inntopia eComm for collecting and storing customer credit card information. This entry form is different from the form used in other Inntopia payment gateway integrations.

For instructions on entering and editing customer credit card information for Adyen users, click here.

The following features are currently not supported in the Inntopia + Adyen integration:

• Multi-currency pricing
• Alternative payment methods (other than credit cards)
• Currencies other than US, Canada, and Australia

1. Partner works with Adyen to create a new account.
2. Partner securely transmits the following Adyen account information to Inntopia, preferably over the phone:
   • Sales Channel ID
   • Login ID
   • Password
   • API Key
   • Merchant Number
   • Host
   • Enable Adyen 3DS? – Y/N
   • Desired go-live date
3. Inntopia Partner Services enables the Adyen gateway for the requested online sales channel.
4. Inntopia Onboarding or Partner Services team works with Partner to conduct test bookings to facilitate card charges from the various sections where charges/refunds are enacted.
5. Once testing is complete, Partner goes live on the integration.

Allow at least 10 working days to complete the setup/testing.